Frequently Asked Questions - Hinz

Frequently Asked Questions

Follow the given steps to place an order on Hinz Online Store:

  1. Search for an item of your choice. Click on the product. Check its particulars and add to cart
  2. Register with us. You can also proceed as a Guest by entering your email id. (It’s better to register us, as it helps you to order faster. You can also keep updated about the latest products and trends through our email newsletters.)
  3. Proceed to checkout
  4. Provide your contact and shipping details. Double check the address for any errors.
  5. Enter Coupon code, if applicable.
  6. Confirm the order details.
  7. Select payment option (Currently we offer Cash on Delivery Only) You can contact us for Jazzcash and Easypaisa.
  8. Submit your order

You will receive a confirmation mail in your registered Email id, once your order is placed successfully. You can check your order details by clicking on the link.

Once your order is shipped, you will receive a confirmation mail with the shipment number and tracking code. You can track the status of your shipment using this code on the courier service provider’s website. Sometimes it may take 48 hours to get the tracking code.

You can also track your order through ‘My Account’ section.

Change address

Please call us or write us an email to change your address, after the order is placed. Our contact details are mentioned on our Contact Us page.

Please note, your address change request will only be considered, if your order has not been shipped.

Modify/add a product

You will not be able to modify your order, once the order is shipped. You will have to place a new order if you want to add any new product.

Ask for a later delivery date

To receive your order at a later date, please coordinate with the courier person once he contacts you for delivering the product

To change your address, the following steps:

  • Log in to Hinz Online Store
  • Go to My Account
  • Click ‘Saved Addresses’
  • Enter your address details
  • Click Save

If you cancel your order within 3 hours of placing the order or before being shipped (whichever first), your shipping charges will be refunded.

In case you cancel some products in your order before shipping, we will refund the charges in proportion to the total number of products in the order.

If your order is subsequently cancelled by us, we will refund 100% of your shipping charges.

Please call our customer care executive or write us an email to cancel your order. Our contact details are mentioned on our Contact Us page.

You can receive quick refund amount in two forms: (i) jazz cash or (ii) easyPaisa

For transactions done through Credit Card/Debit Card/Online banking, the amount will be refunded in your bank account. It may take 14-15working days after the initiation of refund process to reflect the amount in your bank account. Currently we offer Cash on Delivery only.

No hidden charges are applicable for any order. The price listed on Hinz Online Store is final and inclusive of all taxes.

In case of payment failure, we advise you to check your credentials. Please check if you’ve provided the correct name, address, other account details, and/or password. You may also check if your internet connectivity is proper and uninterrupted, during the transaction.

In case your account has been debited, ever after receiving payment failure notification, contact your bank’s nearest branch. You can also call our customer care executive or write us an email. Our contact details are mentioned on our Contact Us page.

Have more Questions?

Contact us to ask if your question is not answered above.

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