Cancellation & Refund Policy

Order Cancellation

Customers may request order cancellation before the order is dispatched. Once an order has been shipped, it cannot be cancelled and the customer may need to follow the applicable exchange process after delivery.

Hinz reserves the right to cancel any order due to stock issues, payment problems, courier limitations, suspicious activity, incorrect pricing, or customer verification failure.

Refund Policy

We are committed to providing complete satisfaction to our customers. At Hinz, we continuously strive to improve the shopping experience by offering quality products and reliable service. If you are not satisfied with the product you have received, please contact our customer support team at

+92-300-5703611 from Saturday to Thursday , 9:00 AM to 6:00 PM, or email us at care@hinz.pk. Our team will get back to you at the earliest.

To maintain strict hygiene standards, we do not accept returns on innerwear products, including vests, briefs, panties, camisoles, thermals, socks, or any other product that falls under the innerwear category, if:

  • The item is used, damaged, or not in its original purchase condition.
  • The original seal, if applicable, is not intact.
  • The item does not include all original packaging and accessories.

However, we do accept returns subject to the following conditions:

  • The product should be purchased only from hinz.pk and not from any other online or offline retailer.
  • The return request should be raised within 7 days from the date of delivery.
  • The product should be unused, except for fit trial, and unwashed.
  • The product should not have any stains, marks, stitches, holes, or damage caused by the customer.
  • All tags and original packaging should remain intact and must be sent back with the product.
  • The original invoice must be returned with the product.
  • The product should reach us in sellable condition.
  • Shipping charges for sending the article back will be paid by the customer.

Please feel free to contact us for any assistance.