Delivery Policy:
Only Prepaid Orders above Rs. 1000 value are eligible for free shipping across Pakistan.
Return & Exchange Policy:
We are responsible for what we sell. Hinz® believes in the quality of its products and in customer satisfaction to the possible extent, and has therefore a liberal cancellation policy. Under this policy: Cancellation will be considered only if the request is made within 4hrs of placing an order. However the cancellation order will not be entertained if the order has been initiated for the process of shipping. Refund Policy: We are committed to provide our customers complete satisfaction. We strive to enhance the shopping experience of our customers, while providing the best quality products. In order to ascertain equipollent, we are always trying and disposed to go the extra mile for our customers. In case you are unsatisfied with the product received, we request you to contact our team at +92-300-5703611 (10 AM to 7 PM PST on weekdays) or you can mail to us at care@hinz.pk and we shall revert back to you at the earliest. To maintain rigorous hygiene of our products, we will not accept returns on Inner-wear, (Vests, Briefs, Panties, Camisoles, Thermals, Socks) or any other product falling under inner-wear category to following criteria:
Item is used, damaged and not in original purchase condition.
Original Seal is not intact if there is one.
Item doe not include all packaging and accessories.
However, we do accept returns on subject to following criteria:
The product(s) should be purchased only from www.hinz.pk and not from any other retailer be it online or offline.
We have 7 days of return and exchange policy. If you are not satisfied with your purchase, kindly return products to our address below:
Address:
Street 11, D-Type Colony Near Go Pertoreulm Pump, Main Samundary Road, Faisalabad
Product(s) should be unused (other than fit trial) and unwashed.
There should be no stains, marks, stitches or holes in the product(s) caused by the consumer.
All the tags and original packaging should remain intact and should be sent along with the product(s).
Original Invoice shall be returned with the product(s).
Product(s) should reach us in sellable condition.
You can call us to discuss the exchange items and we will try our best to entertain your request.