Dear [Customer],
We apologize for any inconvenience caused by receiving the wrong color for the Cotton Boxer Shorts Check Design. We understand that you ordered a light color but received a dark one instead. We also acknowledge your feedback about the quality of the product.
We have discussed this matter over the phone and we are happy to inform you that we will be replacing the item with the correct color that you ordered. We will ensure that the quality of the product meets your expectations this time.
We value your satisfaction and we are committed to providing the best service to our customers. Thank you for bringing this to our attention and giving us the opportunity to make it right. We appreciate your understanding and patience in this matter.
Sincerely,
Hinz Team
